Privacy Policy

Effective Date: 15 December 2025
Website: https://www.combinedpestcontrol.co.nz
Business Address: 128 South Belt, Rangiora 7400
Phone: 03-313 1443

1. Introduction

Combined Pest Control (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose your information in compliance with the New Zealand Privacy Act 2020 and the Australian Privacy Principles (APPs) where applicable.

2. Information We Collect

We may collect the following types of personal information:

  • Contact details: Name, phone number, email address, physical address.
  • Service details: Information about your property for pest control services.
  • Payment information: If you pay online, we collect necessary billing details.
  • Website usage data: IP address, browser type, cookies, and analytics data.

3. How We Collect Information

  • Directly from you when you contact us, request a quote, or book a service.
  • Through our website forms and email communication.
  • Automatically via cookies and analytics tools when you visit our website.

4. Purpose of Collection

We collect your information to:

  • Provide pest control services and manage bookings.
  • Respond to inquiries and provide quotes.
  • Process payments and issue invoices.
  • Improve our website and customer experience.
  • Comply with legal obligations.

5. Cookies and Tracking

Our website uses cookies to:

  • Enhance functionality and user experience.
  • Collect anonymous analytics data via tools like Google Analytics. You can disable cookies in your browser settings, but some features may not work properly.

6. Disclosure of Information

We do not sell your personal information. We may share it:

  • With service providers who assist in delivering our services (e.g., payment processors).
  • When required by law or to comply with regulatory obligations.
  • If you consent to such disclosure.

7. Cross-Border Data Transfers

If we store or process data outside New Zealand (e.g., cloud services), we ensure compliance with APP 8 and NZ Privacy Act requirements for overseas disclosures.

8. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes secure servers, encryption, and restricted access.

9. Access and Correction

You have the right to:

  • Request access to your personal information.
  • Ask for corrections if your information is inaccurate. Contact us at 03-313 1443 or via our website contact form.

10. Complaints

If you believe we have breached privacy laws:

  • Contact us first to resolve the issue.
  • If unresolved, you can contact the Office of the Privacy Commissioner (NZ) or the Office of the Australian Information Commissioner (OAIC).

11. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Contact Us

Combined Pest Control
128 South Belt, Rangiora 7400
Phone: 03-313 1443
Website: https://www.combinedpestcontrol.co.nz